Return & Refund Policy
At Dreamy Garden, we are committed to providing you with the highest quality, healthy air plants. Due to the perishable nature of our living products, we have a strict policy in place to ensure your plants arrive fresh and vibrant.
All sales are final. We do not accept returns or offer refunds for change of mind, improper care after delivery, or if the plant's appearance changes as part of its natural growth cycle.
We stand behind the quality of our plants at the time of shipment. If your plant arrives dead or damaged, we will gladly offer a replacement or a refund.
To be eligible for a replacement or refund, you must:
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Notify us within 24 hours of your package being delivered.
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Provide clear photo and/or video evidence of the unopened package and the unpacking process, showing the damaged or dead plant.
Please contact us at dreamyplant@gmail.com within 24 hours of delivery with the subject line "Dead on Arrival Claim - [Your Order Number]". Attach your photos and video, and we will respond promptly to resolve the issue.
This policy is designed to protect you from receiving poor-quality plants and to help us maintain our high standards. We carefully pack and inspect every order before it leaves our greenhouse to ensure it arrives in perfect condition for you to enjoy.
Thank you for your understanding and cooperation.
Privacy & Safety
At Dreamy Garden, we are committed to protecting your personal information. This policy explains how we handle your data when you visit our website and make a purchase.
We collect the information you provide when you place an order, such as your name, shipping address, email address, and phone number. This allows us to process and deliver your plants. Your payment information is securely handled by our trusted payment partners and is not stored on our servers.
We use your personal information only to fulfill your orders, communicate with you about your purchase, and provide customer support. If you choose to join our mailing list, we will send you news and updates, but you can unsubscribe at any time using the link in every email.
We value your trust and want to be clear: we do not sell, trade, or rent your personal information to other companies. We only share your data with essential service providers, like our shipping carrier, who need it to complete your order and are bound to keep it confidential.
You have the right to ask what information we hold about you, to correct any inaccuracies, or to request its deletion. If you have any questions about your privacy or wish to exercise these rights, please contact us at dreamyairplant@gmail.com.
Copyright
All content on this website, including but not limited to text, images, logos, graphics, and website design, is the property of Dreamy Garden and is protected by international copyright laws. You may not copy, reproduce, modify, republish, or distribute any material from this site without our express written permission.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments